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					<title><![CDATA[Copley Square Hotel Careers]]></title>
					<description><![CDATA[Careers website for Copley Square Hotel Careers including current job listings and an online employment application.]]></description>
					<link><![CDATA[http://copley.applicantpro.com/]]></link>
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					<title><![CDATA[Intuition Specialist]]></title>
					<description><![CDATA[Urban, chic, sophisticated.... Want to work in a fun and exciting environment at one of Boston's most elegant boutique luxury 4 star hotels? Are you good at multitasking with strong customer service skills? We are seeking energetic and creative individuals that bring a unique and professional demeanor to our team. The ideal candidate will have excellent customer service and communication skills, a hospitality background, knowledge of the local area and attractions, a flexible schedule, and a strong attention to detail. The ability and desire to do whatever it takes to provide intuitive and superior service to our guests is necessary. This position requires an individual who is passionate about making people happy. We can provide the technical training but the individual must possess positive energy, a willingness to never say 'no' to a customer and the ability to work well in a team environment. Other than typical guest service, the agent responsibilities will include cashiering, proper and efficient check in, and check out procedures.  The Intuition Specialist position is also a combined Concierge position.  Therefore, local knowledge of attractions, restaurant and transportation is a must! Excellent verbal and written communication skills are extremely important.  Essential Functions and Responsibilities Acts as host/hostess and welcomes guests, solves minor problems, and ensures guests have a great stayData entry including some minor accounting functionsRegisters guests. Establishes and secures proper guest credit. Handles billing and service inquiriesSolves guest-related problems within the scope of authorityAnswers and directs all incoming and in-house calls promptly and efficiently. Takes messages as required and delivers them accordinglyMakes hospitality calls for new arrivalsPerforms accounting duties, including posting charges, account settlements, and shift closingMaintains the front lobby, ensuring cleanliness at all timesCoordinates and/or assists in guest recreation as neededMaintains accurate daily event informationMaintains and keeps up-to-date the supply of informational brochures, flyers, and mapsMaintains current knowledge of events in the area, points of interest, and services in the areaPerforms other Guest Services Duties whenever necessaryPosition RequirementsMinimum Knowledge      Requires ability to interpret / extract information and / or perform arithmetic functions.  May require typing, CRT, record keeping, or word processing.  Must have strong verbal and written communication skills.Formal Education and Job-Related Experience    This position requires a minimum formal education of a high school diploma and a minimum of six months job-related experience.Communication         Strong verbal and written communication skills are required ]]></description>
					<link><![CDATA[http://copley.applicantpro.com/jobs/19320.html]]></link>
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					<title><![CDATA[Steward]]></title>
					<description><![CDATA[Steward: Copley Square Hotel is seeking an energetic Steward to join its team]]></description>
					<link><![CDATA[http://copley.applicantpro.com/jobs/28667.html]]></link>
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					<title><![CDATA[Director of Housekeeping ]]></title>
					<description><![CDATA[JOB DESCRIPTION JOB TITLE: Director of Housekeeping REPORTS TO: Director of Operations EXEMPT STATUS: Exempt =============================================== ESSENTIAL FUNCTIONS: - Manage all housekeeping operations to ensure compliance with Standard Operating Procedures, the collective bargaining agreement, company/hotel/departmental policies and procedures, accident and loss prevention programs, and health  sanitation regulations to achieve the highest quality of cleanliness, service and product condition. - Manage, supervise, inspect, and aid in the daily cleaning of guest rooms and public areas, implementing immediate and long term solutions to areas that are not up to standard. - Manage the daily operation ensuring that tasks are completed in an accurate and efficient manner including maintaining adequate room inventory and assigning tasks in a fair and consistent manner making sure associates are aware of their daily work assignments and ensuring proper inspecting of these tasks. - Recruit, interview, hire, schedule, train/re-train, develop, empower, coach and counsel, recommend and conduct performance evaluations, and recommend and conduct disciplinary actions up to and including termination. - Complete housekeeping schedule, payroll and monitor time and attendance in a manner consistent with budgetary guidelines and collective bargaining agreement. - Monitor and report on all expenses using checkbook accounting and the Market Basket tool ensuring adequate supplies are on hand. - Prepare and forecast monthly and yearly budgets. - Communicate, report, and work with other departments to ensure associates and guests safety and satisfaction. - Review vendors and products to ensure procurement of top quality products at minimum price - Manage relationship with outside vendors to ensure they are providing appropriate quality, service levels and invoicing. - Manage the Lost and Found process at the hotel ensuring that all associates follow proper procedures and that items are properly logged and secured. Handle and monitor all lost and found inquiries in a prompt and efficient manner. - Implement emergency training and procedures to ensure appropriate protection of the hotel's Guests, staff and company assets. - Resolve customer complaints and anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance. - Attend and conduct meetings as necessary. Participates in hotel management functions to include manager on duty program/shifts, "lobby lizard" program, "wine down" program, and other scheduled events. - Perform other duties as assigned in an accurate and timely manner. Job Requirements: - Must have a four year college degree, in Hospitality Management, and/or an equivalent education combined with work experience in an upscale hotel environment. - Previous supervisory or management experience is required. - Proven leadership skills in training, motivating, - Basic typing and data entry experience and the ability to use Microsoft suite of products, Outlook, Excel, and word along with other computer applications including the hotel's property management system. - Requires advanced knowledge of the principles and practices within the Housekeeping and hotel profession. This includes experiential knowledge required for management of people and complex problems. - Requires ability to investigate and analyze current activities or information and indicate logical conclusions and recommendations. - Ability to make decisions based on established policies and procedures and enforces and introduces work rules and processes. - Ability to communicate information and hotel services to management, associates, and guests. A second language may be is considered a strong plus. - Some travel required - Ability to work varied hours and days including weekends and holidays.]]></description>
					<link><![CDATA[http://copley.applicantpro.com/jobs/31919.html]]></link>
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